During this time the Helpline (calls and emails) will not be answered and staff will not have access to their emails. You can look at our Directory for information on local LGBT+ support and social groups which may be running over the festive period.

We wish you a Merry Christmas and a Happy New Year, and cannot wait for our work to continue in 2025.

If you need further support this Christmas, reach out to these brilliant organisations below.

Switchboard

Phone: 0800 0119 100

Email: hello@switchboard.lgbt

Opening times: 10am-10pm daily

Galop

Phone: 0800 999 5428

Email: help@galop.org.uk

Opening times: Monday – Thursday, 9:15am to 8pm

Friday, 9:15am to 4:30pm

Galop’s helpline is for LGBT+ people experiencing abuse or violence, such as hate crime, domestic abuse, sexual violence, so-called “conversion therapy” or any other kind of abuse.

Gendered Intelligence

Phone: 0800 640 8046

Email: supportline@genderedintelligence.co.uk

WhatsApp: 07592 650 496

Opening times: Monday 12-5pm; Tuesday 2-7pm; Wednesday 10-3pm; Thursday 12-5pm; Friday 10-3pm

Mindline Trans+

Phone: 0300 330 5468

Opening times: 8pm-11pm on Friday

Samaritans

Phone: 116 123

Opening times: 24 hours a day, 7 days a week

Whatever you’re going through, call the Samaritans free any time, from any phone. You don’t have to be suicidal to call them or email jo@samaritans.org

Kooth

Free, safe and anonymous online support for young people Monday – Friday 12pm – 10pm Saturday – Sunday 6pm – 10pm.

Shout

Text 85258.

A 24/7 text service free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. 

Childline

Phone: 0800 1111

Opening times: 24 hours a day, 7 days a week

The Silver Line

Phone: 0800 470 80 90

Opening times: 24 hours a day, 7 days a week

Helpline for older people. The Silver Line is the UK’s only 24-hour free, confidential helpline for lonely and isolated older people open every day and night of the year.