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Intercom Trust News

Intercom Trust News

The latest news and information from The Intercom Trust. To be the first to know sign up for our newsletter, enter your details on the right.

Human Rights Day is observed every year on 10 December. It commemorates the day on which, in 1948, the United Nations General Assembly adopted the Universal Declaration of Human Rights.

For more information about Human Rights Day: http://www.un.org/en/events/humanrightsday/

Intercom's December 2016 Newsletter

Date added: 1 December 2016
Intercom's December Newsletter can now be downloaded from here, in print-friendly format.

World Aids Day - 1st December 2016

Date added: 30 November 2016

World AIDS Day is held on the 1st December each year and is an opportunity for people worldwide to unite in the fight against HIV, show their support for people living with HIV and to commemorate people who have died.

We are remembering those whose lives have been lost in acts of anti-transgender violence.

National HIV Testing Week

Date added: 18 November 2016

National HIV Testing week starts on 19th November. The aim of the week is to raise awareness of the importance of HIV testing and to increase the opportunities for people to get tested.

For more information visit http://www.tht.org.uk/our-charity/Our-work/What-we-do/National-HIV-testing-week or http://www.hivpreventionengland.org.uk/campaigns/national-hiv-testing-week/

Between November 14 – 20, individuals and organisations around the country will participate in Transgender Awareness Week to help raise the visibility of transgender and gender variant people, and address the issues the community faces.

The final day of Transgender Awareness Week is Transgender Day of Remembrance (TDOR), an annual observance on November 20 that honors the memory of those whose lives were lost in acts of anti-transgender violence.

An LGBT hate crime is any criminal offence which is perceived, by the victim or any other person, to be motivated by a hostility or prejudice based on a person's (perceived) sexual orientation or gender identity.


"Only 6% of anti-LGBT harrassment in the UK is reported to police." People decide not to report hate crimes for a whole host of reasons, but often it's because they don't think anything can be done about it. However, without data about hate crime hotspots the police find it difficult to police effectively.

You can report a hate crime online at, http://www.report-it.org.uk/home or by dialling 101. In an emergency always dial 999.

(*EU LGBT Survey, FRA, 2014)

Throughout National Hate Crime Awareness week we attended a number of events to help people better understand what Hate Crime is and the ways in which people can get support and report it. We helped Devon & Cornwall police launch the 'Zero Tolerance to Hate Crime' campaign in Exeter, Guildhall - and we were also a part of the Safer Salisbury Showcase, which brought together services, support, schemes and initiatives that are working to make the area safer. We were part of the Hate crime event held in Plymouth City Centre, as well as attending a Prejudice Free Hate Crime conference in Poole, in Dorset.

It is important to remember that long after Hate Crime Awareness week is over, we need to continue to raise awareness of the issues that effect our communities and that we are here to support you if are effected by Hate Crime and are in need of our services: 0800 612 3010

For more information about LGBT Hate Crime, head to http://www.lgbthatecrime.org.uk/#resources

A great Pride season 2016

Date added: 3 October 2016

As the Pride season draws to a close, we just wanted to say a big thank you to all the Pride organisers across the South West. We have enjoyed each and every event, and we are grateful for the opportunity to let people know more about the important work that Intercom continues to do. Also a big thank you to everyone that has come along to our stalls throughout the year and taken the time to chat to us.

We look forward to seeing you in 2017.

Bi-visibility Day

Date added: 23 September 2016

Today is Bi-visibility Day, a day for the bisexual community, their friends and supporters to recognise and celebrate bisexuality, bisexual history, bisexual community and culture, and all the bisexual people in their lives.

Get out your pink, purple and blue flags and show your support for bisexual people all over the world. Not just today, but every day!

It’s important to remember that bisexual people can face discrimination from both straight communities and from within the LGBT+ communities. For more information about bi-phobia: http://www.lgbthatecrime.org.uk/assets/downloads/10%20Tacking%20Biphobia%20-%20A%20Guide%20for%20Safety%20Services.pdf

Thank you Nikki

Date added: 15 September 2016

We would like to say a big thank you to Nikki Wheeler. She has been working at Intercom for the past 3 months on her Clinical Psychology placement from Plymouth University, and today is her last day with us.

She has been a great member of the team and we would like to wish her all the best for the future.

If you live in Devon and provide practical, physical, and / or emotional support to someone who otherwise wouldn't be able to manage, then we invite you to join us (and Devon County Council, South Devon & Torbay CCG and NEW Devon CCG) to help design future services for carers on the afternoon of Tuesday 27th september 2016 at Larkbeare House, Exeter.

If you would like more information or to book a place email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 01392 383000 and ask for Samantha Shaw.

Travel costs will be reimbursed.

New enrolments every day.

Intercom's e-learning package, "Aiming for Excellence in LGBT+ Mental Healthcare", was launched at the end of July, and has already passed 50 enrolments. Onwards and upwards!

Our best thanks to those who have already completed the course and sent us their feedback, all of which has been extremely encouraging and helpful.

We wrote this online training course for mental health professionals in the South West. It consists of twenty-one units divided into four modules, and takes about four hours to complete (we suggest doing it in several sessions). And you get a downloadable printable certificate at the end!

Password problems solved, we believe.

A few early users found the login system was malfunctioning: apologies to all of you. We think we've fixed that (there was a gremlin in the commercial software we're using). However, if anyone has any problem logging in after enrolment, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.. He can sort it.

Some of the feedback we've received.

"The course is superb and extremely useful."

"The case studies made me think in more depth about some of the complexities faced by some within the LGBT+ communities."

"It seems to me that so many sectors could and should benefit from this knowledge, e.g. The Police and all other emergency services, Schools, Social Care, etc."

In fact we're already looking at writing similar packages for some of these, so get in touch if you're interested! — Michael

"It's a very valuable resource for those who need insight into supporting and working with LGBT+ people. Well done and thank you for creating the course!"

"I’ve learned: (1) greater confidence in my approach in the use of appropriate and supportive language; (2) better understanding of the possible links with mental health issues; (3) clarity in respect of legal positions."

"I guess I thought that as I have had many LGBT+ friends I was 'aware'. I wasn't, but I will be now. Many thanks."



Intercom September Newsletter

Date added: 1 September 2016

Intercom's September Newsletter can now be downloaded from here, in print-friendly format.

 Just click on the 'Read more' link below, then click on the "Download attachment" message at the foot of that page.