Friday 22 January: We seem to be getting back to normal. Best thanks to Virgin Media who have been enormously helpful and professional throughout this difficult time. If you still find problems please let us know, by e-mailing firstname.lastname@example.org.
Wednesday 20 January.
Intercom's telephone system at the Exeter office has been having difficulties since yesterday. The problem is due to an error on the part of our current service-provider. Normal service is due to be restored but not till some time tomorrow (Thursday 21 January). In the mean time, if you cannot get through on our 01392 numbers, please e-mail email@example.com instead.
We are dismayed to find that our 0800 helpline-number is also affected, but Helpline calls can still get through on the Helpline mobile, which is 07934 251729.
We are extremely sorry about this, and needless to say we will be demanding a full explanation from BT or whoever!
UPDATE, Thursday evening
They've worked hard, but still no solution. Much work for little wool, as the man said when he sheared his hogs. We're hoping for the best tomorrow, Friday.
Winter conference: phobic crime
On 9 December 2015 Intercom held a South West wide conference on homophobic, transphobic and biphobic crime. It seems to have been very warmly received, and very successful! For details, see our Conference page. And keep your eyes open on Intercom's Facebook page; and check out our Twitter feed.
Untrue allegations by a local sex-offender
If you have recently received an offensive e-mail from a Cornwall sex-offender called Malcolm Lidbury, you may like to look at our response, which is at www.lgbtcollective.org.uk.
23 May: We send our warmest congratulations to all friends, supporters and colleagues in the Republic of Ireland on the stunning outcome of the consitutional referendum on same-sex marriage.
We've got some really terrific developments at Intercom.
Bye-bye Andy, Hello Andy! Andy has... moved across the corridor! He is no longer taking on casework, though he will continue to supervise the Help Support and Advocacy team. His main role is now strategic working across the entire South West, delivering:
our Strategic Mental Health Project (taking Miranda's work forward)
and also our new Phobic Crime Reporting project with local LGB and Trans communities, working in partnership with police, local government, the CPS etc. (See below for more about the Phobic Crime project.)
Bye-bye Lizzie, Hello Lizzie! Lizzie is now moving on too! From being our Helpline Listener and Administrator Lizzie is moving into direct Devon casework, providing face-to-face help for LGB and Trans people. In other words, she's more or less doing Andy's old job!
And welcome... (guess who)! We've recruited a new member of the team who will be arriving at the end of the month to run the Helpline, now that Lizzie is moving on. Watch this space!
But don't worry — normal service continues as usual! During March the Helpline service will continue to be answered, either by Jacqui or Lizzie or Steve. Just ring the usual number, 0800 612 3010.
Phobic crime reporting project
Monday 16 February. We are delighted to be able to announce today that Intercom is one of the lead agencies in a new national LGBT project funded by the Equality and Human Rights Commission. The new project is aimed at improving LGB and Trans people's access to help against homophobic, transphobic and biphobic crime, and making it easier for us all to report phobic crime when we meet it.
The lead agency is the national LGBT Consortium. The other agencies on the National Framework Group, with the Consortium and Intercom, are GALOP and Metro in London, the Manchester Lesbian and Gay Foundation, Yorkshire MESMAC, Unity Group Wales, Leicester LGBT Centre, Stonewall Housing, Regard, Trans MediaWatch, and Bi UK. We look forward to working with them all. We send our special congratulations and thanks to Paul at the Consortium and Nik at Galop for their immensely hard work setting up this national partnership and developing the project proposal last year.
Andy will be heading this project up for Intercom, working closely with Michael, and we will be working closely with our local LGBT partners in the South West.
It's a new project, so... watch this space!
Support for Victims of Phobic Crime
Our integrated phobic crime support service is now live across the whole of Devon and Cornwall, Dorset and Wiltshire. If you want information or support around harassment, bullying, assault, verbal abuse etc., just get in touch!