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UPDATE, Friday afternoon

Friday 22 January: We seem to be getting back to normal. Best thanks to Virgin Media who have been enormously helpful and professional throughout this difficult time. If you still find problems please let us know, by e-mailing

Wednesday 20 January.

Intercom's telephone system at the Exeter office has been having difficulties since yesterday. The problem is due to an error on the part of our current service-provider. Normal service is due to be restored but not till some time tomorrow (Thursday 21 January). In the mean time, if you cannot get through on our 01392 numbers, please e-mail instead.

We are dismayed to find that our 0800 helpline-number is also affected, but Helpline calls can still get through on the Helpline mobile, which is 07934 251729.

We are extremely sorry about this, and needless to say we will be demanding a full explanation from BT or whoever!

UPDATE, Thursday evening

They've worked hard, but still no solution. Much work for little wool, as the man said when he sheared his hogs. We're hoping for the best tomorrow, Friday.


Winter conference: phobic crime

On 9 December 2015 Intercom held a South West wide conference on homophobic, transphobic and biphobic crime. It seems to have been very warmly received, and very successful! For details, see our Conference page. And keep your eyes open on Intercom's Facebook page; and check out our Twitter feed.


Phobic Crime - National LGBT Hate Crime project — Stage Two!

We've reached Stage Two of the new Project to encourage the reporting of homophobic, transphobic and biphobic crime, funded by the Equality and Human Rights Commission. The project is already proving a success, nationally and locally: our own Help Support and Advocacy Service has seen an encouraging increase in crime-related calls and contacts over the last six months.

If you experience phobic abuse, harassment, assault etc. in the South West, let us know that it's happened, however minor. This will help us get a sense of how many low-level and high-level phobic incidents there are in the South West. If you want, we can offer information, help and support. COntact our confidential community helpline on 0800 612 3010 (free from landlines and mobiles) or e-mail, or have a look at our Help page for other ways of getting in touch.

Here in the South West Intercom is working with local partners in this project, including SPACE Youth Project in Dorset, Proud2Be in Totnes, and YAY Youth Group in Cornwall. Have a look at us on Youtube, and to see all the lead agencies in the project, and their different helpline contacts actross the country, have a look at the special project website,

The Intercom Trust team is proud that Intercom is a lead agency in this great new national Project. To contact us, phone our Helpline (freephone 0800 612 3010, or on 01392 201018), or e-mail

Or tweet the news onwards using ‪#‎lgbthatecrime. Intercom is @IntercomTrust.


LGBT Hate Crime banner



Untrue allegations by a local sex-offender

If you have recently received an offensive e-mail from a Cornwall sex-offender called Malcolm Lidbury, you may like to look at our response, which is at



23 May: We send our warmest congratulations to all friends, supporters and colleagues in the Republic of Ireland on the stunning outcome of the consitutional referendum on same-sex marriage.


Our latest Bulletin...

... can be downloaded from our Bulletins page.


March 2015. Health Service — Our new confidential feedback form

Feedback — everybody seems to be asking for feedback nowadays, but where are the LGB and Trans voices in the South West?

Intercom has now set up a dedicated feedback page for where LGB and Trans people in the South West can have their say about our experience of any and every aspect of the health service. It's confidential and anonymous.

Visited a hospital and had good service?Tell us! Been to the GP and had great service? Or kept waiting long beyond your appointment? Or found no-one seems to understand post-op gender reassignment issues, or lesbian health needs?Tell us!

Not just GPs and hospitals: we would love to hear about all experiences of health care, including care services, mental health care, opticians, dentists... every part of the health service. Just tell us what you think. We'll safely anonymise whatever you tell us, good news or bad news, and use it to help improve and strengthen your local health services.

Just log in to our new confidential feedback form, make your voice heard, and help influence services in your area.

Special thanks to Devon County Council, who funded this project as part of their general commitment to improving consultation and engagement of LGB and Trans people.


New reports published

Intercom has just published four new reports:

All these are available from our Resources page.

All change for the future!

(Intercom plays Musical Chairs...)

We've got some really terrific developments at Intercom.

Bye-bye Andy, Hello Andy! Andy has... moved across the corridor! He is no longer taking on casework, though he will continue to supervise the Help Support and Advocacy team. His main role is now strategic working across the entire South West, delivering:

Bye-bye Lizzie, Hello Lizzie! Lizzie is now moving on too! From being our Helpline Listener and Administrator Lizzie is moving into direct Devon casework, providing face-to-face help for LGB and Trans people. In other words, she's more or less doing Andy's old job!

And welcome... (guess who)! We've recruited a new member of the team who will be arriving at the end of the month to run the Helpline, now that Lizzie is moving on. Watch this space!

But don't worry — normal service continues as usual! During March the Helpline service will continue to be answered, either by Jacqui or Lizzie or Steve. Just ring the usual number, 0800 612 3010.


Phobic crime reporting project

Monday 16 February. We are delighted to be able to announce today that Intercom is one of the lead agencies in a new national LGBT project funded by the Equality and Human Rights Commission. The new project is aimed at improving LGB and Trans people's access to help against homophobic, transphobic and biphobic crime, and making it easier for us all to report phobic crime when we meet it.

The lead agency is the national LGBT Consortium. The other agencies on the National Framework Group, with the Consortium and Intercom, are GALOP and Metro in London, the Manchester Lesbian and Gay Foundation, Yorkshire MESMAC, Unity Group Wales, Leicester LGBT Centre, Stonewall Housing, Regard, Trans MediaWatch, and Bi UK. We look forward to working with them all. We send our special congratulations and thanks to Paul at the Consortium and Nik at Galop for their immensely hard work setting up this national partnership and developing the project proposal last year.

Andy will be heading this project up for Intercom, working closely with Michael, and we will be working closely with our local LGBT partners in the South West.

It's a new project, so... watch this space!


Support for Victims of Phobic Crime

Our integrated phobic crime support service is now live across the whole of Devon and Cornwall, Dorset and Wiltshire. If you want information or support around harassment, bullying, assault, verbal abuse etc., just get in touch!

Our confidential community helpline is 0800 612 3010; or text 07934 25 17 29, or e-mail


New Consultation — LGB and Trans People over 50

Are you aged 50 or more? Have you made your voice heard? We're running a consultation survey for LGB or/and Trans people who are over 50, and it's going to be really useful. Log in to LGBT Voices In Action, make your voice heard about the issues that might affect you, and help influence services in your area. (Services which we all might need one day...!)

And our consultation on people's experiences of workplaces, benefits etc. is still open, so if you haven't already made your voice hear, go for it! That one is of course for everyone, all ages.

We're still working on analysing the results of the Big Community Survey, which so many of you filled in (MANY thanks!) The results will be going up bit by bit on our LGBT Communities website (


Our Newsletters

Intercom's News bulletins can be downloaded from our Bulletins page. However, we are now trying to get breaking news stories onto our South West LGBT Collective website (, so keep an eye on that—especially the front page, and the "Local LGBT News" tab, and the "What's On" tab.

What's On, Who's Where

Our community website has a day-by-day What's On page covering the entire South West peninsula. And it has contact details for many local community groups and activities. If you're not already using it (it's getting a lot of hits), have a look!

About Intercom

Intercom is a lesbian gay bisexual and trans community resource in Cornwall, Devon, Dorset and Somerset, providing help against homophobic and transphobic prejudice, crime and discrimination (including bullying, harassment, abuse, attacks, and threatening behaviour), helping to develop the LGBT communities, providing professional training and consultancy, and working in partnership with local government, the police, health, etc.

This website and all Intercom documents accessible through this website are copyright The Intercom Trust. See our Resources page for our Terms and Conditions of use.


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