We need your support

Did you know The Intercom Trust is a registered charity? (Charity number: 1171878)

We are a vital lifeline to thousands of LGBT+ people, for their families, and for professionals who work with them.

We rely on the support of people like you to help us make a difference for thousands of LGBT+ people in the South West.

 “It’s the start of the rest of my life and I’ve got you to thank for that”


“When my foster son told me he was trans I didn’t know where to turn and then I heard about Intercom Trust and it has been a true ‘life saver’ for my young person. Thank you.”

We support clients through face to face support and advocacy, counselling, and via our helpline. We also work with professionals and train organisations and community groups to help build a more positive future for our community.


Donate today!

Demand for our services is rising and, with your support, we could help more people who have nowhere else to turn.

Help us to support more people by making a donation

£7 could help us to support a distressed caller to our helpline

£15 could help us to support parents and carers of young LGBT+ people

£50 could help us to provide counselling for an individual in distress

£220 could help us to provide a client with long term face-to-face support and advocacy


The Intercom Trust uses Virgin Money Giving, a reputable donation website. You can send us a one off payment or set up monthly donation to us through this site.  


Did you know?

Despite notable progress in social attitudes and legal entitlement, LGBT+ people continue to face difficulty and distress over and above their non-LGBT counter-parts.

UK government research highlights that LGBT+ individuals continue to experience;

  • reduced overall wellbeing
  • greater incidence of mental health issues and substance misuse
  • increased barriers to accessing services
  • high levels of experiences of verbal harassment or physical violence

Young LGBT+ people in the UK also still have a particularly difficult time, with evidence demonstrating that many young people experience:

  • homophobia and transphobia in schools
  • poorer mental health, increased self-harm and suicide attempts
  • unwanted and risky sexual behaviours


NIESR, (2016). Inequality among lesbian, gay bisexual and transgender groups in the UK: a review of evidence (Link)

Stonewall, (2017). School Report. (Link)

Government Equalities Office (GEO), (2018). National LGBT Survey. (Link)

Equality and Human Rights Commission (EHRC), (2018). Is Britain Fairer? (Link)


Leave a gift in your will

Gifts left to charities in Wills - usually known as legacies - don't need to be large. Even a small gift in your will can make a big difference.

If you already have a Will, changing it to include a gift to The Intercom Trust is very straightforward. Please have a look at the Remember a Charity website or contact your solicitor to find out more.


Case Study

When we first met Sally* three years ago she was desperately distressed and lonely. She had been on the waiting list for gender reassignment surgery for quite some time but couldn’t get clear information. The timescales seemed to change every time she asked and this uncertainty was made even worse when that the psychological support she’d been receiving stopped very suddenly and without warning.

With no ongoing support, Sally was left alone to deal with the difficulties of family, rejection and from people and organisations around her who were extremely unsupportive and uncaring. Strangers would refer to her as ‘freak’ or ‘it’ and even simple tasks like visiting the supermarket would include verbal abuse or people calling her ‘Sir’ or ‘Mr’.

Isolated and overwhelmed by her feelings, Sally attempted to end her life.

Thankfully, a trans-friend of Sally’s had been supported by the Intercom Trust to help with extreme negative responses they’d experienced through transitioning and suggested that she got in touch. Sally explained that she was desperate for any help and an advocacy worker was able to visit her at home within a few days of her making contact.

She also met with our trainee clinical psychologist and the two of them were able to give Sally the support and counselling that were needed, in addition to helping with information about legal rights and policies. Our advocacy team also worked as mediators on Sally’s behalf with the organisations involved in her wait for surgery.

Sally is still in regular contact with the Intercom Trust and feels she would not be alive today without the support she has received from the team. She tells us: “The professionalism and support has been my lifeline for the last three years, they were far more than just a worker, more like a friend”

“I particularly appreciated the support and advocacy available from Intercom being multi-faceted and flexible to my changing needs, issues and difficulties as they arise and develop”


*Identifying details changed to protect identity and confidentiality