We are delighted to read the judgement Bell v Tavistock. We know this will come as a huge relief for our clients and their families. This has been an extremely distressing and upsetting time for so many young trans people. Waiting lists have only got longer, when they were already out of control, meaning many people left in the dark on ...
11 August 2021
The New Safer Rainbow LGBT+ project is recruiting Intercom Trust is working in Partnership with Torbay Domestic Abuse Service (TDAS) in Devon and First Light in Cornwall to recruit two dedicated ...
11 August 2021
It is with sadness that we say goodbye to Laura, who joined the Intercom team in February 2020. We wish Laura all the best for the future and good luck in her exciting new ventures.
05 August 2021
If you are LGBT+ and have experienced domestic abuse in your life, we would like to you hear from you. Please take the time to answer this short survey to help us design and influence services. ...
13 July 2021
We have an exciting opportunity to join our expanding team. We are recruiting for an LGBT+ Practitioner based in Exeter and working across Devon. This post is full time - 35 hours per week ...
21 May 2021
Thanks so much to everyone who took part in our survey about Gender Identity Service experiences in the region. We really appreciate the courage and honesty of what you shared with us. The ...
18 May 2021
We've been nominated for the Community Organisation (LGBT+) award at the National Diversity Awards 2021. This means so much to us and we couldn't be more delighted! If you'd like to support ...

We need your support

Did you know The Intercom Trust is a registered charity? (Charity number: 1171878)

We are a vital lifeline to thousands of LGBT+ people, for their families, and for professionals who work with them.

We rely on the support of people like you to help us make a difference for thousands of LGBT+ people in the South West.

 “It’s the start of the rest of my life and I’ve got you to thank for that”


“When my foster son told me he was trans I didn’t know where to turn and then I heard about Intercom Trust and it has been a true ‘life saver’ for my young person. Thank you.”

We support clients through face to face support and advocacy, counselling, and via our helpline. We also work with professionals and train organisations and community groups to help build a more positive future for our community.


Donate today!

Demand for our services is rising and, with your support, we could help more people who have nowhere else to turn.

Help us to support more people by making a donation

£7 could help us to support a distressed caller to our helpline

£15 could help us to support parents and carers of young LGBT+ people

£50 could help us to provide counselling for an individual in distress

£220 could help us to provide a client with long term face-to-face support and advocacy


The Intercom Trust uses Virgin Money Giving, a reputable donation website. You can send us a one off payment or set up monthly donation to us through this site.  


Did you know?

Despite notable progress in social attitudes and legal entitlement, LGBT+ people continue to face difficulty and distress over and above their non-LGBT counter-parts.

UK government research highlights that LGBT+ individuals continue to experience;

  • reduced overall wellbeing
  • greater incidence of mental health issues and substance misuse
  • increased barriers to accessing services
  • high levels of experiences of verbal harassment or physical violence

Young LGBT+ people in the UK also still have a particularly difficult time, with evidence demonstrating that many young people experience:

  • homophobia and transphobia in schools
  • poorer mental health, increased self-harm and suicide attempts
  • unwanted and risky sexual behaviours


NIESR, (2016). Inequality among lesbian, gay bisexual and transgender groups in the UK: a review of evidence (Link)

Stonewall, (2017). School Report. (Link)

Government Equalities Office (GEO), (2018). National LGBT Survey. (Link)

Equality and Human Rights Commission (EHRC), (2018). Is Britain Fairer? (Link)


Leave a gift in your will

Gifts left to charities in Wills - usually known as legacies - don't need to be large. Even a small gift in your will can make a big difference.

If you already have a Will, changing it to include a gift to The Intercom Trust is very straightforward. Please have a look at the Remember a Charity website or contact your solicitor to find out more.


Case Study

When we first met Sally* three years ago she was desperately distressed and lonely. She had been on the waiting list for gender reassignment surgery for quite some time but couldn’t get clear information. The timescales seemed to change every time she asked and this uncertainty was made even worse when that the psychological support she’d been receiving stopped very suddenly and without warning.

With no ongoing support, Sally was left alone to deal with the difficulties of family, rejection and from people and organisations around her who were extremely unsupportive and uncaring. Strangers would refer to her as ‘freak’ or ‘it’ and even simple tasks like visiting the supermarket would include verbal abuse or people calling her ‘Sir’ or ‘Mr’.

Isolated and overwhelmed by her feelings, Sally attempted to end her life.

Thankfully, a trans-friend of Sally’s had been supported by the Intercom Trust to help with extreme negative responses they’d experienced through transitioning and suggested that she got in touch. Sally explained that she was desperate for any help and an advocacy worker was able to visit her at home within a few days of her making contact.

She also met with our trainee clinical psychologist and the two of them were able to give Sally the support and counselling that were needed, in addition to helping with information about legal rights and policies. Our advocacy team also worked as mediators on Sally’s behalf with the organisations involved in her wait for surgery.

Sally is still in regular contact with the Intercom Trust and feels she would not be alive today without the support she has received from the team. She tells us: “The professionalism and support has been my lifeline for the last three years, they were far more than just a worker, more like a friend”

“I particularly appreciated the support and advocacy available from Intercom being multi-faceted and flexible to my changing needs, issues and difficulties as they arise and develop”


*Identifying details changed to protect identity and confidentiality

Jan 2021 (Review date: Jan 2022)

1.              Personal Information

In some cases, you may voluntarily provide personal information. For instance, you may provide your address or email address in order to receive further information, or support through our Help, Support & Advocacy team. We may collect this information and use this information to respond to your request and provide you with support. Please note that if you don’t provide your personal data may it may result in us not being able to provide you with the relevant support you require. We comply with current Data Protection legislation and have updated our systems to adhere to the new General Data Protection Regulations (GDPR) 2018.

2.              Who is collecting and using your personal data?

The Intercom Trust will act as a “data controller” for any personal data that you provide to us. As such, we will ensure that the data you give us is processed in line with our organisation’s Data Protection Policies and in line with your rights under the Data Protection Act 2018 and GDPR.

3.              Why are we collecting your personal data?

We are collecting your personal data for the following purposes:

To provide training, consultancy, conferences and events;

To provide information regarding the Directory we hold on our website.

We are not responsible for the content, details or delivery of the above groups, unless they are delivered by the Intercom Trust. To provide service users with help, support and advocacy

4.              Who we will we share your personal data with?

In order to deliver services to you, it may be necessary for us to share your personal data with other organisations. There are certain circumstances where data sharing is permissible, for example, when safeguarding a child or adult see ICO Data Sharing Code of Practice for more information go to


or see our consent forms on the Request for help, support and advocacy form on our Help page or contact Julia Boas, the Information Governance Lead.

5.              How long will we hold your personal data?

The Intercom Trust will retain your personal data for only as long as is necessary, and in line with our organisation’s Retention Schedule.

6.              Automated decisions

We do not use any automated decision making, including details of logic used and potential consequences for the individual

7.              Exercising your rights

Under the Data Protection Act 2018 and GDPR you have the following rights;

The right of access to your own personal data

The right to request rectification or deletion of your personal data

The right to object to the processing of your personal data

The right to request a copy of the information you provide us in machine readable format

The right to withdraw your consent to any processing that is solely reliant upon your consent

Should you wish to exercise any of your rights or find out more about The Intercom Trust’s Data Protection Policies, you should contact Julia Boas, the Information Governance Lead.

Should you wish to make a Subject Access Request – in which you can request access to personal data we hold about you. You can find a template for this on our website, on the ICO website, or by asking a staff member to send it to you.

8.              Your right to complain

In the event that you wish to complain about the way that your personal data has been handled by The Intercom Trust, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with the Intercom Trust’s Complaint Procedure.

Email : This email address is being protected from spambots. You need JavaScript enabled to view it. or Tel: 01392 201015

or Write to:  Julia Boas, Information Governance Lead, Intercom Trust, PO Box 285, Exeter, EX4 3ZT

Website: https://www.intercomtrust.org.uk

If you remain dissatisfied with the way your personal data has been handled, you may refer the matter to the UK supervisory authority, which is the Information Commissioner’s Office (ICO) whose contact details are below:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545745 (national rate)

Website: www.ico.org.uk

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

9.              Website

The Intercom Trust is committed to protecting the privacy of its website users. Accordingly, we strictly adhere to all accepted guidelines and will continue to review and improve our privacy policy and procedures to ensure the safety and protection of your information. Intercom Trust adheres to all UK Data Protection legislation made in Parliament and EU General Data Protection Regulations 2018 that governs the confidentiality of each website user and guarantees the privacy of all databases and client/inquirer lists. The databases remain the property of Visit Bournemouth and will not be given or shared with any other organisation, company or individual. Security systems have been put in place to expel any likelihood of unauthorised access to our database and confidential list information.

10.           Cookies

What are cookies?

Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. By using and browsing out website, you consent to cookies being used in accordance with our policy. If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the 'help' menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.

What types of cookies are there?

The four main types of cookie:

Strictly necessary cookies. These are cookies that are essential to make a website work and enable features that users have specifically asked for. These types of cookies are commonly used with shopping baskets or e-billing. Without use of cookies, these features of the website could not operate.

Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.

Functionality cookies. These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred settings and layout.

Targeting or Advertising cookies. These cookies are similar to performance cookies, in that they collect information about users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected.

What cookies do we use?

Google Analytics















Duration: 1 month - 2 years. Track usage of AddThis links.

The cookies may be set and used on other websites too. AddThis explain their cookies (anonymous tracking cookies) and offer an opt-out mechanism here.

11.           Links

This privacy statement applies solely to the technology of our website intercomtrust.org.uk

Our web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be careful that when leaving our site you should ensure you read the privacy statements of each web site that collects your personally identifiable information.

12.           Consumer Privacy

If you should have any questions or concerns regarding this Privacy Statement, please contact The Intercom Trust. We recommend you periodically review our Privacy Statement as we may update it from time to time.

The main contact for Intercom Trust is This email address is being protected from spambots. You need JavaScript enabled to view it.

The Intercom Trust PO Box 285 Exeter EX4 3ZT

13.           Policies and Forms

You will find our Confidentiality and Information Sharing Policy 2020 here

You will find our Data Protection Policy 2021 here

You will find our Data Quality Policy 2020 here

You will find our Subject Access Request form here

How To Get In Touch With Us

Confidential Helpline 
0800 612 3010

This Freephone Helpline number is Free of all charges from most landlines. The helpline number is answered by trained staff that are friendly, good listeners, and well-informed about the issues. 

Confidential e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

General Office telephone: 01392 20 10 15

General Office e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Helpline and Advocacy Office Teams

Devon Office: 01392 678744

Devon & Cornwall Helpline: 0800 612 3010

Cornwall Office: 01872 270044

By Post

The Intercom Trust - Exeter office

PO Box 285, Exeter, EX4 3ZT

The Intercom Trust - Cornwall office

6A Higher Newham Lane, Truro, Cornwall, TR1 2ST

The Intercom Trust - Plymouth office

5 Fore Street, Devonport, Plymouth, PL1 4DW