Covid-19 - Service update

Date added: 19 March 2020

Following the Government’s announcement this week with regards the covid-19 pandemic, we will be ensuring we play our part in reducing the risk of the virus spreading – as well as maintaining the health and safety of our staff team and the people we support. From today (19th March 2020) everyone at Intercom will be working remotely.

We appreciate what an uncertain time this is for people and we recognize how important it is for us to continue being a vital contact for those members of the LGBT+ community that may need to speak to us.

The Intercom Trust team has been working hard to ensure that, during this time, there is as little disruption as possible to our services and that we will continue to be available to those that need to contact us.

Contacting the service

Staff are working remotely, so please bear with us whilst we implement these arrangements over the coming days. During this time we are not able to respond to phone calls, so if you need to contact us:

  • For the helpline – This email address is being protected from spambots. You need JavaScript enabled to view it.
  • For general admin – This email address is being protected from spambots. You need JavaScript enabled to view it.

If you do need to call our helpline (0800 612 3010), please leave a message and we will try to pick these up as frequently as possible and pass them on the relevant person.

Counselling

Our Face to face counselling is currently suspended. If you are receiving counselling from us please do not come to the building; your counsellor will be in touch soon to discuss arrangements.

Our conference

Our Gender Identity conference that was due to take place on 23rd March has now been postponed and we hope to make arrangements with regards a new date as soon as we can. If you were booked on to this, you should already have received email guidance with how best to proceed. If you haven’t, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Groups and Family Days

Any groups or Family Days that are run by Intercom Trust or from premises belonging to Intercom Trust are currently suspended until further notice.

 

Keep your eye on our website and social media platforms, as we will make sure we keep you updated on our services over the coming weeks.

Our passionate, committed and dedicated team are here for you.

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